Nigerian telecom consumers spent N3.3trn in 2016 ― NCC
The Nigerian Communications Commission, NCC, on Wednesday guaranteed improved telecom service for Nigerian consumers in 2017.
This assurance was given by the Executive Commissioner (Stakeholder management) of the commission, Sunday Dare at the 2017 Year of the Telecom Consumer in Abuja.
“The consumer is one of the key stakeholders in the stakeholder ladder of the NCC with a base of about 1.54 million subscribers. The Nigerian consumers dominate the African telecommunication landscape. They provide the revenues that Telecoms need to keep going; yet they do not get the best satisfaction when it comes to services. That experience is about to change with the effort and the plans that the NCC 2017 Year of the Telecom Consumer will roll out beginning from today.”
Dare said the commission will collaborate with the network providers to ensure they provide answers to worries of Nigerians.
“We will also answer the whys of the consumer problems; we will also work with the network providers to provide solutions.”
According to the Executive commissioner, the commission plans to achieve its goals by, “providing unique and timely information to empower the consumer and through engagement with stakeholders in a constructive way to ensure that they work with NCC to ensure quality of service.”
Also, making his presentations at 2017 Year of the Telecom Consumer, the Executive Vice Chairman, NCC, Prof. Umar Danbatta said telecom consumers in 2016 spent N3.3 trillion on calls and data.
“In 2015, the Nigerian telecoms consumer spent a whooping sum of N2.8 trillion, in 2016; the figure was up by 1 trillion to N3.3 trillion,” he said.
Danbatta stressed that regardless of status, all consumers are part of the success story of the telecom industry and as such all deserves quality services, which the commission is determined to promote.
“A consumer who scratches a N200 air credit card is as important as the one that spends N100, 000. Most of them, deservedly, expect qualitative service from their operators whether in making calls or using data. And the NCC is mandated to monitor the Quality of Service (QoS) to ensure it conforms to acceptable standard. We must remember that these consumers together can make all the success stories that we saw that talk about and they have made this possible in the telecommunications industry today.”
Personalities that graced the 2017 Year of the Telecom Consumers are Sen. Solomon Adeola representing the Senate President Bukola saraki; Minister of Communication Technology, Adebayo Shittu; Permanent Secretary Minister of Communication Technology, Sunday Echono among others.
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